Du today announced that it has signed a strategic partnership with Microsoft to implement a sophisticated artificial intelligence technology program designed to enhance customer experience and simplify the delivery of products and services.
For the past 10 months, du has worked closely with Microsoft to identify ways to integrate digital technologies such as artificial intelligence and automated learning into the company's ICT infrastructure. Microsoft has also trained employees on ways to take advantage of these technologies, Microsoft technologies and platforms, such as Cognitive Services and Face Recognition, at the "Ideas Square" that was recently launched by Emirates Integrated Telecommunications Company (Etisalat) in Dubai, To provide integrated services and solutions in the field of information and communications technology, it is working to connect people, knowledge, equipment and information in order to support the artificial intelligence of the United Arab Emirates 2031 strategy.
"Du understands the value of artificial intelligence in general and the ability of knowledge services based on Microsoft's Azure platform in particular to enhance the customer experience through channels of communication, and as we live," said Marwan Bin Dalmouk, Senior Vice President, Information and Communication Technologies and Smart Cities Operations in du. All in the digital world requires that we work to provide services in line with the times and changing requirements, and this is provided by the modern technologies that we are always keen to adopt in our company.
The solutions to be introduced include "preventive maintenance", a solution that combines Internet object technology and automated learning modules. This solution monitors equipment and monitors cases early and thus improves performance without any errors or Disruptions impede the movement of the activity. These techniques proactively identify the required maintenance locations by sending warnings to early service providers that the breakdown is about to occur, and then the appropriately equipped field technicians will also deal with these faults proactively, reducing Costs Gain satisfaction and happier customers.
Over the past year, Microsoft has noticed a significant increase in the GCC's approach to artificial intelligence solutions in both the public and private sectors. According to a survey conducted by Microsoft, 29% of Gulf companies are looking to adopt artificial intelligence solutions as a means to speed up the digital transformation within their organizations, while Business Intelligence Technologies (41%), Internet Objects (37%), Artificial Intelligence (29%), Automated on 25% and finally Predictive Analysis on 21%, while nearly one in seven organizations accounted for 14% that robots and business automation techniques had priorities to own.
"Microsoft's mission is to empower every person and organization in the world to achieve more," said Yofon Shabib, Head of Media, Communications and Growth at Microsoft Gulf. "We believe in the critical role Smart Cloud plays in driving the digital transformation of businesses and governments. Through its deep understanding of how to take advantage of the power of modern technology, we are confident that the company will be able to enhance the experiences of its customers and improve the provision of its products and services. "
The ICT Solutions Division of Emirates Integrated Telecommunications Company (EITC) is empowering government entities and institutions in the UAE by providing advanced ICT services and utilizing state-of-the-art platforms such as Internet, cloud services, services, Shin and artificial intelligence.
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