Lexus won first place in the study conducted by J.D. Power, with Lexus ranking first in reliability and reliability for 2016. Lexus was rated as the lowest-rated vehicle among all other models, based on the results of the 2013 Car Ownership Survey. The study included 33,560 vehicles and JD Power conducted The study examined the problems faced by car owners during the first three years of ownership of the vehicle to determine the overall reliability of each model. The study identified 177 problems that were grouped in a number of categories including the external body of the car, Engine and transmission system, audio and entertainment system, communication and navigation, car interior, driving experience and control and display features in addition to air conditioning and seat comfort. Lexus also ranked first in the 2016 Customer Satisfaction survey, which was released in early March 2017 By winning the highest percentage of votes in the field of successful experience and distinctive service provided by car dealers, surpassing those of competing cars in this field.
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